Ethnic Communities' Council of NSW 02) 93190288 [email protected]

 The aged care reforms will put older people at the centre of care, providing greater choice and control. 

For CHSP providers, it will be important to have systems and process in place to collect feedback to understand if the services delivered are meeting the specific needs of the older person and where there are opportunities for improvement. 

About the training 

This training will give you the skills and confidence to design and deliver consumer feedback strategies that actually work – empowering your consumers to participate and giving you the information you need to drive improvement. 

The webinars focus on practical strategies that are easy, inexpensive, and realistic to implement within a busy schedule. 

Webinars format 

Each webinar will include a combination of information delivery, examples and interactive discussion. Participants will also have the opportunity to ask questions, discuss their experience and seek feedback from the facilitator and other group members 

Who should attend 

These webinars are designed for staff who are actively involved in the collection and use of consumer feedback to support ongoing quality improvement within CHSP funded programs. 

You may register for one or more of the weekly sessions. 

Planning effective feedback strategies 

Tuesday 7th May 2024 9:30am – 11:30am 

Register here 

Consumer surveys 

Tuesday 14th May 2024 9:30am – 11:30am 

Register here 

Consumer interviews and focus Groups 

Tuesday 21st May 2024 9:30am – 11:30am 

Register here 

Creative data collection strategies 

Tuesday 28th May 2024 9:30am – 11:30am 

Register here 

Using consumer feedback to make changes 

Tuesday 4th June 2024 9:30am – 11:30am 

Register here