Ethnic Communities' Council of NSW 02) 93190288 [email protected]

This update for the exchange hub was provided courtesy of:

  Sora Machida
  Multicultural Access Project Officer
  E: [email protected]

Temporary Visa Holders are not exempt from accessing the COVID-19 Disaster Payment (Individual)


People who have a Temporary Visa and are eligible to work are able to apply for the Australian Government’s COVID-19 Disaster Payment, designed to support workers adversely affected by a state public health order. This can include asylum seekers and international students on a temporary visa with a right work in Australia.


Temporary Visa holders must still meet all payment criteria and should visit the dedicated Services Australia webpage for more details and read the attached document –


For a Temporary Visa holder with the right to work, it is required to complete the application process over the phone through Centrelink’s Emergency information line (180 22 66). Should they require more information about the payment and want to talk to someone in their language, they can also contact the Centrelink multilingual phone service on 131 202. If the Centrelink Officer is trained, they may also be able to work through the application form with them over the phone.


Potential applicants, and support people, are advised this process can take several hours – and can require multiple phone calls if the information required is not available during the call. Potential applicants are advised to review the application questions and prepare all information as far as possible in advance of calling. The form is not available for direct access online without a Centrelink ID. Please see the attached document with questions listed.