Ethnic Communities' Council of NSW 02) 93190288 [email protected]
Commonwealth-funded support, influencing the way the sector delivers culturally appropriate and responsive aged care services to diverse older Australians

Welcome to the Multicultural Exchange Hub

Multicultural expertise designed to support aged care providers meet commonwealth reforms and diversity frameworks
Meet the Multicultural TeamsSubscribe for updates

Expand your aged care networks through the online Exchange Hub. Connect with top influencers and aged care industry experts


The latest data, updates, knowledge, resources, and materials which will spearhead your organisations cultural practices


Find opportunities to link and partner with cultural expertise across the country on joint initiatives


Be supported to create innovative programs and activities with the support of cultural influencers and leaders across the industry


Access courses, workshops, and assessments that will build the cultural competence and capacity of service providers and their personnel

Influence Change

Expand your aged care networks through the online Exchange Hub. Connect with top influencers and aged care industry experts

News Flash and Alerts

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Latest Multicultural Aged Care Updates

Top 5 articles featured this month across aged care media

Hub Welcome Videos

Recommended Training Opportunities

CALD SSD Updates

Meet our Multicultural CALD Sector Support Development Officers from across Australia

Meet Christine Racar
CALD SSD and Policy Officer
Community Industry Group
Go to Chrisines profile>>

Update on the latest multicultural resources developed by CALD SSDs specifically for aged care providers

Uploaded recently:

To be uploaded shortly:

Cultural Dates & Celebrations

Multicultural Calendar

What’s on their mind?

Each month we ask 20 providers, clients and carers about the issues, concerns and priorities that are concerning them. Below is a snapshot of their feedback. 


  • What parameters and conditions do we implement leading up to the COVID xmas? 65% 65%
  • What essential training priorities should aged care staff have completed before th end of 2021? 80% 80%

CaLD Seniors

  • Is it safe to attend face to face aged care services and programs now? 85% 85%
  • How do we know the services are safe? 60% 60%


  • How do we know providers are ready and prepared for our older family members o go back? 90% 90%
  • A lot has changed since we were attending social groups. What changes will we see when we return? 79% 79%

Latest COVID 19 Multicultural Resources

Reopening NSW Roadmap (multilingual resources)

Reopening NSW Roadmap shows the guidelines to follow in each sector Reopening NSW Roadmap shows the guidelines to follow in an easy to read table format. It has been now translated into multiple languages. English, Simplified Chinese, Greek, Italian, Korean, Punjabi, Serbian, Tamil, Thai, Traditional Chinese, Arabic, Vietnamese

Roadmap for easing COVID-19 restrictions in 12 Languages

Roadmap to reopening NSW summary
Available in English, Arabic, Simplified Chinese, Vietnamese, Korean, Serbian, Traditional Chinese, Thai, Punjabi, Greek, Italian, Tamil

Steps for Contact Tracing Factsheet Tongan and Samoan community

This resource explains what contact tracing is and what happens when you become a close contact with someone with COVID-19.

Older Persons COVID-19 Support Line Now Open

Older Persons COVID-19 Support Line 1800 171 866

8:30am – 6pm (Monday – Friday)

Older Persons COVID-19 Support Line is available to those less connected to the internet and is in need of ways to access COVID-19 related information for their circumstances

Joint initiative of COTA, PICAC, Dementia Australia, National Seniors, OPAN. Supported by funding from the Australian Government

Stay at home message video developed by MECA (Mount Druitt Ethnic Communities Agency)

Stay at home message video developed by MECA (Mount Druitt Ethnic Communities Agency)

CHSP Service Directory 2021

CHSP Service Directory 2021

Exciting developments in the multicultural aged care space

Reforms are difficult to understand and decipher?

Check out the MAP SSD updates and commentary on the reforms, or join the forums to ask questions.

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Multicultural Training Options and Events on Now

Read providers and aged care personnel reviews on the different training available specifically targeting multicultural aged care skills development
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460+ Whats New Stock Photos, Pictures & Royalty-Free Images - iStock

What’s new for 2023?

What we need to know for the year ahead. 

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Confidential ‘One-on-One’ Coaching and Support with  Multicultural Expert

Service providers or personnel need help to improve multicultural practices in aged care?

Not sure where to begin and need that personalised support. Let us match you with the right expertise to provide you with that individualised tailored support. 

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The Latest Developments in Multicultural Aged Care

See the list of international and national research on multicultural ageing

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Multicultural Specific COVID Tools and Updates

Freedom day has arrived, but COVID is going anywhere yet.  Maintain effective CALD messaging to communities using these great tools and latest updates

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Multicultural Leaders Talk Reform

Follow CALD SSD interviews with leading members and influencers on how the reforms affect our CaLD seniors.
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NEW Multicultural Calendar for Aged Care Providers 

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Dept Health and Dept Social Services NEWS!!

See the latest news feeds and updates of following the links to receive your own links directly from the commonwealth.

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Best Practice Models 

A journey across Australia as we showcase examples of best practice models and case studies.  Follow service providers as they share with us their secrets to delivering culturally responsive aged care supports. 

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Latest Multicultural Videos and Materials

Never run a boring team meeting again. Embed the latest digital or interactive tools into your next session

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Do you have best practice news or resources you want to share?

We are looking for best practice models, training or resources that best support the delivery of effective culturally appropriate aged care.


The HUB wants to share the news with our members to ensure we are continuing to promote new ideas and forward-thinking in order to drive positive change during the commonwealths’ rollout of the reforms.


Share your good work on the Hub

I am an aged care provider and want to share what I am doing on the Hub I am a trainer or professional and want to share what I am doing on the Hub

Centre for Cultural Diversity

The Centre provides expertise in culturally inclusive policy and practices for the aged services sector. They have over 20 years of experience in supporting aged care providers to address the needs of older people from culturally and linguistically diverse backgrounds.


The CALD SSD programs work collaboratively with PICAC programs to support aged care providers to deliver excellence in culturally appropriate aged care. Visit their site to learn more….

Visit their site

Multicultural Tools 7 Resources

Multicultural videos and talks

Seniors conversations in over 25 languages

FREE – Over 400 podcasts in over 23 languages 

Listen to conversations with seniors and aged care providers discuss over 14 priority aged care topics. 

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New multicultural calendar for aged care providers

Need assistance to resolve CALD specific challenges

Click on the blue CONTACT button below right to schedule an appointment

Need to navigate reforms

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Contact The HUB now

Sector Support and Development programs are funded by the Commonwealth Government as a subprogram under the CHSP Service System Development.

The NSW SSDN members acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.